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If you have any Questions, please feel free to contact us: All orders must be placed online.

AshleyDeals.com
Attn: Customer Service
93 Berkshire Dr.
Crystal Lake, IL 60014

Phone: 815-455-5116

custserv@ashleydeals.com

* What if My Shipment Arrives Damaged?

All of our products are guaranteed new in original condition upon arrival. Although every effort is made to ship your items as safely as possible, items do occasionally get damaged during shipping. If your item arrives in a visibly damaged state, Please report damaged items via email at custserv@ashleydeals.com. Damages and other issues must be reported within 14 days of receipt, documented via email because a written record is required. We are not responsible for replacing an item if issues are reported after the 14 days of receipt. We will respond to any damage email within 24 hours and ask for the details and proof(pictures) of damages. Once we receive proof, we will determine if we can resolve the issue by replacing a damaged/defective part. If we determine we cannot resolve the issue by sending a replacement for a damaged/defective part, we will send a prepaid return shipping label, if we require that the item be returned for a full replacement or a refund. The buyer will not have to pay for shipping charges.

* What is our Return Policy?

Generally, our return policy is that if an item is returned for any other reason other than an item being damaged/defective, the buyer is responsible for round trip shipping charges if the furniture has already been shipped/delivered. A re-stocking fee may also be deducted from your refund, depending on the condition of the item when it is returned. All returns must be in their original packaging. Items will not be authorized for return after 14 days from the delivery date. A refund will be issued as soon as the item is received in our warehouse and verified.

* Warranty Information

All Products are covered under a limited 1-year manufacturer's warranty. Additional warranty information is usually included in the package. If you have any additional questions or concerns regarding product warranty, please contact us via phone, email, or live chat.