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Shipping

* How much is shipping?

All items in our website are shipped free in the continental U.S. Only. Contact us about shipping internationally, to non-contiguous U.S. territories, or APO.


* How Do You Ship Packages?

UPS or Fedex Ground

Items usually ships in 3-4 business days upon receipt of payment. Please allow 2-4 business days for item to arrive once it ships via Common Carriers or through the U.S. Post Office. Please be patient while we process your order, as you will receive shipping and tracking information via Email once the order ships. If you are not present for receiving this package, the item may be left on your doorstep unless otherwise specified.


* Do You Ship To APO / FPO Addresses?

We will ship some items to APO / FPO addresses, provided they are not too large to ship via the U.S. Post Office. Please contact us to inquire about shipping to APO /FPO addresses.


* What Is Our Cancellation Policy?

If you cancel your order before it is shipped, there is no charge for the cancellation. However, If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund




* What is our Return Policy?

Generally, our return policy is that you are responsible for round trip freight charges if the furniture has already been shipped/delivered. A 15% re-stocking fee is also deducted from your refund. We will not accept returns for assembled merchandise. All returns must be in their original packaging. Items will not be authorized for return after 14 days from the delivery date. A refund will be issued as soon as the item is received in our warehouse and verified.




* What if My Shipment Arrives Damaged?

All of our products are guaranteed new in original condition upon arrival. Although every effort is made to ship your items as safely as possible, items do occasionally get damaged during shipping. If your item arrives in a visibly damaged state, Please report damaged items via email at custserv@ashleydeals.com. Damages and other issues must be reported within 14 days of receipt, documented via email because a written record is required. We are not responsible for replacing an item if issues are reported after the 14 days of receipt. We will respond to any damage email within 24 hours and ask for the details and proof(pictures) of damages. Once we receive proof, we will determine if we can resolve the issue by replacing a damaged/defective part. If we determine we cannot resolve the issue by sending a replacement for a damaged/defective part, we will send a prepaid return shipping label, if we require that the item be returned for a full replacement or a refund. The buyer will not have to pay for shipping charges.


* Warranty Information

All Products are covered under a limited 1-year manufacturer's warranty. Additional warranty information is usually included in the package. If you have any additional questions or concerns regarding product warranty, please contact us via phone, email, or live chat.